House Clearance FAQs

FREE House Clearance FAQs


✅ Do you charge Vat?

✅ What do you do?

✅ What other services do you offer?

✅ I don’t live near the property is it possible to post keys to you?

✅ How much notice do you require?

✅ Should I pack everything for you?

✅ What payment methods do you offer?

✅ What happens to the contents?

✅ Can you clear a hoarded property?

✅ Can you clear a verminous property?

✅ What if there are items I wish to keep?

✅ I don’t live in the UK can you help?

✅ Do you have a waste carriers licence?

✅ What size vans do you use?

✅ Can you clean the property afterwards?

✅ What can’t you remove?

✅ What are your operating hours?

✅ Do I need to be present for the house clearance?

✅ Are you fully insured against accidents and injury?

✅ Do you donate to charity?


Do you charge VAT?

Yes! We are a VAT registered company, the current rate for VAT is 20%.


What do you do?

We specialise in house clearance throughout England.

We undertake all types of complete house clearances including hoarded, cluttered, and verminous house clearance, as well as standard house clearances.

We don’t just clear houses, we can clear flats, estates, mansions, gardens, sheds, and garages too.

We can also clean the property straight after clearance, ready for sale or to let.


What other services do you offer?

We can provide a wide variety of related services alongside house clearance at NO extra costs, these services include:

✅ Stair lift removal

✅ Piano removal

✅ White goods disconnection and removal

✅ Car disposal

✅ Loft clearance

✅ Garage/ out building/ shed clearance

✅ Carpet and underlay removal

✅ Locating personal documents/ paperwork/ family photographs/ valuables

✅ Garden clearance


I don’t live near the property is it possible to post the keys to you?

Yes! We can make arrangements with you for you to post keys to our head office, and once the property is fully cleared, we can post the keys back to you by special delivery.

Alternatively, we can collect keys from a trusted place, such as a neighbour, an estate agents, solicitor etc.

We can also email photographs of the property to you once it has been cleared, for your peace of mind.


How much notice do you require?

We usually only require 24 hours notice! Sometimes circumstances change during busy periods, we will always try to accomodate a date as best as we can.


Should I pack everything for you?

There is no need to pack anything for our House Clearance Specialists arriving, the team can clear all cupboards, drawers, lofts etc, it is better for us to pack everything ourselves, so that we can sort out what can be donated, and what can be recycled.


What payment methods do you offer?

Payment methods we accept are:

✅ Card

✅ Bank Transfer

✅ Cash

Once the team have finished clearing the property, they will issue you an invoice for your records.


What happens to the contents?

We recycle 95% of house contents, whatever can’t be donated will be taken to a commercial recycling centre to be recycled accordingly.

We donate as much of the contents as we can to charity shops, food banks, homeless centres, and cat and dog shelters.

We understand that a lot of houses contain sensitive materials (bank statements, passports, credit cards etc), we ensure that these are all destroyed to keep you safe from identity theft.

We often find valuable items hidden amongst clutter or bric a brac, we always notify you in case these items are useful for you, some items include jewellery, family photographs, antiques, war medals, and even cash.


Can you clear a hoarded property?

Yes! We have specialist teams for clearing any type of hoarded or cluttered property, see some hoarded house clearances that we have done in the past.


Can you clear a verminous property?

Yes! Our specialists are fully licenced and insured, and also have the correct training for carrying out a verminous property clearance. The teams have more than 5 years experience dealing with these types of clearances.

No job is too big!


What if there are items I wish to keep?

If there are items in the property that you wish to keep, we advise you to leave a sticky note on them, so when the team arrive they will know exactly what is to remain in the property.

If you are not present for the clearance, we can discuss what is to remain in the property, or alternatively you can email us a list of what is to stay.


I don’t live in the UK can you help?

Yes! Sometimes our customers don’t live in the UK, under these circumstances we can collect keys from a solicitor, estate agent, neighbour, family member etc.

Or… If you have the keys to the property, you can post them to our head office, and once the team have finished the clearance we can post them back to you 1st class special delivery, or drop them off at a nearby safe place upon your request.

Once the team have finished the clearance, they will take photographs of the property (once empty), and email them to you.

If the team find valuable items, such as jewellery, family photographs, personal documents, antiques etc, we can send you photographs of the items, and arrange to post them to you.

We will also email you an invoice for your records, this can be paid via bank transfer, or alternatively someone from our head office can call you to take payment over the phone, whichever suits you best.


Do you have a waste carriers licence?

Yes! Our waste carriers licence number is:

#CBDU227420

 


What size vans do you use?

Unlike most house clearance companies who use smaller transit type luton vans, we use the biggest luton lo-loader vans on the market.

  •  Internal Length (A): 4.1m / 13ft 7in
  •  Internal Width (F): 2.1m / 6ft 10in
  •  Internal Height (C): 2.5m / 8ft 2in
  •  Payload: 1350kg
  •  Cubic Capacity: 22m3

                              

 


Can you clean the property afterwards?

Yes! In most cases, the property will be sold or let shortly after clearance, we offer a one-off deep cleaning service so that the property will be fit for photographing and viewings.

Find out more about our cleaning service here.


What can’t you remove?

The only things we can’t remove from a property is tins of paint, rubble, and bricks.


What are your operating hours?

We operate 7 days a week. Some jobs take longer than others depending on contents and property size.

Our teams turn up at 9am on the day of the appointment, and will work right through until the job is complete, however, if the clearance carries on to another day, the team will work until the commercial recycling centres closing time, and return the following day at 9am.


Do I need to be present for the house clearance?

No! Our team can collect keys from an estate agent, solicitor, neighbour, family member etc, alternatively, you can post the keys to our head office prior to the clearance, and we can post them back once the house has been cleared.

If the team come across any valuable items or important paperwork, they can call or email you throughout the day to let you know, and can send photographs, they can leave such items in the property for you to collect, or can post them to you.

Once the property is clear, the team can send photographs to you of the empty property, along with a copy of an invoice.

Payment can be made via bank transfer, or head office can give you a call to take payment over the phone.

The keys can be returned to a specified place, or posted back to you once the house is clear.


Are you fully insured against accidents and injury?

Yes! Our company and all our staff are fully insured against accidents and injury.


Yes! We are huge believers in recycling and reusing, we aim to donate at least three van loads a week to various charities, food banks, cat and dog shelters, and homeless centres.

We aim to reuse and recycle 95% of house contents.

Here are some charities that we work with on a regular basis:

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